Privacy Policy for TELR Effective Date March 2025 At TELR ("we," "our," or "the App"), we respect your privacy and are committed to safeguarding your personal and business information. This Privacy Policy outlines how we collect, use, store, and disclose your information in compliance with the Privacy Act 2020 (New Zealand) and the Privacy Act 1988 (Australia), along with the Australian Privacy Principles (APPs).
By using the App, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect the following types of information when you use our App:
1.1 Personal Information
We may collect personal information from you, including:
Name: For user registration and account creation.
Email Address: To communicate with you regarding the App.
Phone Number: For customer support or communication purposes.
1.2 Business Information
We may collect business-related data, including:
Business Name: To identify and manage your account.
POS Transaction Data: Information related to sales transactions, product details, pricing, and payment methods.
Inventory Data: Information about your inventory, product quantities, and pricing.
1.3 Device Information
We collect data related to the device you use to access the App, including:
Device ID: Unique identifier for the device.
Operating System: Information about the Android version on your device.
Location Data: If enabled, location data for features like transaction tracking.
1.4 Payment Information
For payment processing, we use third-party processors. Payment details such as credit card numbers and bank account information are not stored on our servers. These payment providers comply with industry-standard security protocols.
2. How We Use Your Information
We use the information we collect for the following purposes:
To Provide Services: To operate and manage the POS system, including transaction processing and inventory management.
To Communicate with You: To provide customer support, send transactional communications, and provide updates.
To Improve the App: To enhance the functionality and security of the App.
To Comply with Legal Obligations: To meet any legal and regulatory requirements in New Zealand and Australia, such as financial reporting and record-keeping obligations.
3. How We Share Your Information
We do not sell, rent, or lease your personal or business data. However, we may share your information with third parties in the following circumstances:
Service Providers: We may share your information with trusted third-party service providers who assist us with cloud storage, payment processing, or customer support. These providers are required to protect your data in accordance with this Privacy Policy.
Legal Compliance: We may disclose your information when required by law, including to comply with government requests, regulatory requirements, or to protect our rights.
Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
4. Data Security
We take the security of your personal and business information seriously. We use industry-standard security measures to protect your data, including:
Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS encryption.
Access Control: Access to your data is restricted to authorized personnel only, based on their role.
Payment Security: We use trusted third-party payment processors to handle financial transactions, ensuring the protection of your payment data.
However, while we take all reasonable steps to protect your information, no method of transmission over the internet is entirely secure. Therefore, we cannot guarantee the absolute security of your data.
5. Your Rights and Choices
Under the Privacy Act 2020 (New Zealand) and Privacy Act 1988 (Australia), you have the following rights regarding your personal information:
Access: You have the right to request access to the personal information we hold about you.
Correction: You can request that we correct any inaccuracies in your personal information.
Deletion: In certain circumstances, you can request that we delete your personal information.
Opt-Out: You can opt-out of marketing communications by following the unsubscribe link in emails or by contacting us directly.
To exercise any of these rights, please contact us using the details below.
6. Data Retention
We retain your personal and business information for as long as necessary to provide our services and fulfill legal obligations. When your data is no longer required, we will securely delete or anonymize it.
7. Third-Party Services
Our App may integrate with third-party services, such as payment processors, cloud storage, or analytics services. These third parties may have their own privacy policies. We recommend reviewing the privacy policies of these third parties to understand how they may collect and process your data.
8. Children's Privacy
Our App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected personal information from a child, we will take immediate steps to delete the data.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by updating the "Effective Date" at the top of this page and, if necessary, by providing additional notices through the App.
10. Contact Us
If you have any questions, concerns, or requests regarding your personal data, please contact us:
Email: hello@telr.co.nz
Physical Address: East Tamaki, Auckland, New Zealand
Consent
By using our Android POS software, you acknowledge that you have read and understood this Privacy Policy, and you agree to the collection, use, and processing of your information as described herein.
Legal Compliance
New Zealand: This Privacy Policy complies with the Privacy Act 2020 of New Zealand, which governs the collection, storage, use, and disclosure of personal information in New Zealand.
Australia: This Privacy Policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which govern the collection, use, and disclosure of personal information in Australia.
International Users: If you are using our App from outside New Zealand or Australia, please be aware that your data may be transferred to, stored, and processed in New Zealand or Australia. By using the App, you consent to the transfer and processing of your data in these jurisdictions.